Effective Date: March 19, 2025
At Socialento.com, we strive to provide the best social media management and marketing services for local businesses. We want you to be completely satisfied with the services you receive. However, due to the nature of our digital and virtual services, we do not offer returns or refunds. Please read this policy carefully to understand our practices regarding refunds and cancellations.
1. No Refund Policy
Due to the nature of our services, which are digital and virtual in nature (including social media management, content creation, and marketing), we do not offer refunds once a purchase has been made or a service has been provided. This applies to all subscription plans, packages, and any other paid services offered by Socialento.com.
2. Satisfaction Guarantee
We are committed to providing high-quality services to all our clients. If you are not satisfied with our services, we offer a 100% satisfaction guarantee. If you are not happy with the results of your social media campaigns or marketing strategy, we will work with you to make necessary adjustments and revisions to meet your expectations.
- Unlimited Revisions: As part of our satisfaction guarantee, we provide unlimited revisions within the scope of the services you purchased. We will work closely with you to ensure that you are satisfied with the final output and strategy.
- Custom Strategy Adjustments: If the performance of your campaigns is not as expected, we will analyze the data and create adjustments or a new strategy tailored to your needs.
3. Cancellation Policy
- Monthly Subscription Plans: If you have subscribed to one of our monthly plans, you can cancel the plan at any time before the start of the next billing cycle.
- Minimum Agreement Period: Please note that we require a minimum commitment of 3 months for our services to ensure real results. You will be charged for the full 3-month period, but you may cancel the service before the next billing cycle, after the initial 3 months, with no further charges.
- Effect of Cancellation: Once you cancel, the cancellation will take effect at the start of the next billing cycle. You will not be charged for future cycles, but payments already made for the current cycle will not be refunded.
4. Service Delivery and Performance
While we make every effort to deliver high-quality services and results, we cannot guarantee specific outcomes, such as increased followers, engagement, or sales. The success of our services depends on many factors, including the nature of your business, market conditions, competition, and more. By purchasing our services, you understand that outcomes may vary, and we will work to the best of our ability to improve your social media presence and marketing efforts.
5. How to Cancel Your Service
To cancel your service or subscription, please contact us using the details below before the start of the next billing cycle:
- Email: contact@socialento.com
- Support: support@socialento.com
Please ensure you provide your account details, including your name and the services you wish to cancel.
6. Changes to This Return & Refund Policy
We may update or modify this Return & Refund Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page, and the changes will become effective as of the date of posting.
We encourage you to review this policy periodically to stay informed about our terms and practices regarding refunds and cancellations.
7. Contact Us
If you have any questions or concerns about this policy, or if you wish to discuss any aspect of our services, please feel free to reach out to us:
- Email: contact@socialento.com
- Support: support@socialento.com
- Order-related queries: order@socialento.com
