Effective Date: March 19, 2025
At Socialento.com, we are committed to delivering high-quality social media management and marketing services to help local businesses grow. This Delivery Policy outlines the process and timelines for the delivery of our services. Please review the following to understand how we deliver our services to you.
1. Service Delivery Process
The delivery of our services is contingent on the specific package or plan you choose. Our services are tailored to meet the unique needs of each client, and the delivery process is designed to provide the best possible results. Here’s what you can expect:
a. Initial Consultation & Strategy Development
- Once you subscribe to one of our service plans, you will receive an initial consultation (if applicable) where we’ll learn more about your business goals, target audience, and current social media presence.
- Based on this consultation and your business needs, we will develop a customized strategy to manage your social media accounts, marketing campaigns, and other relevant services.
b. Service Setup & Implementation
- After the strategy has been approved, our team will begin implementing the plan. This may include content creation, posting schedules, advertisements, and other marketing efforts as agreed upon in the service agreement.
- For social media management services, we will begin managing your accounts, creating content, and scheduling posts.
- Marketing Campaigns: Any campaigns that are included in the plan will be launched according to the agreed timeline.
c. Ongoing Management & Reporting
- Our team will continuously monitor the performance of your social media accounts and campaigns. We will provide regular updates and reports on performance metrics such as engagement, growth, and reach.
- We may make adjustments to the strategy based on the results of the campaigns to ensure that we are achieving the best possible outcomes.
2. Timeline for Delivery
The delivery time for our services may vary depending on the scope of the project and the plan you choose. However, the following outlines the general timelines:
a. Social Media Management
- Monthly Delivery: Our social media management services are typically delivered on a monthly basis. This includes regular content creation, posting, and monitoring of your social media accounts.
- First Month: The first month is usually dedicated to strategy development, account optimization, and the creation of the initial set of content.
b. Marketing Campaigns
- Campaign Start: After the strategy is finalized, campaigns will generally be launched within 7-14 business days, depending on the complexity and the campaign goals.
- Ongoing Campaigns: Once a campaign is live, we will continue to monitor and optimize the performance for the duration of the agreed contract period, typically on a monthly basis.
c. Reporting & Revisions
- Performance Reports: You will receive performance reports on a regular basis (usually monthly), including metrics on engagement, reach, and ROI.
- Revisions: If you require changes or revisions to the strategy, content, or campaigns, we will work with you to implement the necessary changes as quickly as possible.
3. Delivery of Digital Products (If Applicable)
For any digital products or materials provided (e.g., reports, templates, ad creatives), these will be delivered via email or through your account dashboard on our website. The delivery will occur as follows:
- Email: If we deliver products or reports via email, you will receive an email with the necessary files attached.
- Client Dashboard: If applicable, digital products will be uploaded to your client dashboard for easy access.
Delivery will typically be completed within 3-5 business days after the completion of any custom work or final approval of digital content.
4. Late Delivery and Delays
We strive to meet the timelines outlined for each service, but there may be unforeseen delays due to external factors, such as platform issues (e.g., social media platform outages), technical difficulties, or other circumstances beyond our control.
If there are any delays or changes to the delivery timeline, we will notify you as soon as possible and work to resolve the issue promptly.
5. Client Responsibilities
To ensure timely delivery of services, we ask our clients to:
- Provide Required Information: Provide all necessary details, access, and materials (e.g., social media account credentials, brand guidelines, content preferences) in a timely manner.
- Approval for Strategy/Content: Approve strategies and content in a timely manner to avoid delays in the implementation of services.
- Feedback and Revisions: Provide clear feedback when revisions are requested, so we can make changes as quickly as possible.
6. Service Delivery Guarantees
While we make every effort to deliver services on time and with the best results, we cannot guarantee specific outcomes (such as increased followers or sales). The success of campaigns depends on various factors, including market conditions, the nature of your business, and the competition.
7. Contact Us
If you have any questions or concerns regarding the delivery of our services, or if you would like to discuss the progress of your current project, please contact us:
- Email: contact@socialento.com
- Support: support@socialento.com
